Drop us a visit
20th Floor, BDO Towers Paseo Building
8741 Paseo De Roxas Avenue
Makati City, Metro Manila, Philippines
Interested in our office spaces?
+63-8-801-7917
hello@archoffices.com

FAQ

My Membership

Billing

How can I view my invoice?

One of the important things we value the most is transparency. Our Accounting team will send your invoice monthly or depending on the plan you purchased through email.

Building & Facilities

Security

Do you have active CCTVs in the office?

Our offices are secured with 24/7 advanced CCTV technology to ensure the safety of our clients and staff.

How can I enter the office when there is no Concierge team onsite?

We provide RFID cards with access to the main door and your leased Private Office. The RFID will allow you to leave and enter the facility at any time.

Office

Do you allow site transfers as desired?

As of today, we do not allow site transfers. Kindly make sure to choose the ARCH Office that fits your requirements before booking. You may talk to one of our staff to help pick the best site for you. You may contact us through email at concierge@archoffices.com.

What is the difference between Shared Spaces and Private Offices?

Our private offices are ideal for long-term leases as they are all a take-all seating private room. On the other hand, Shared or Co-working Spaces are for dedicated and Flexi-desks that are good for a minimum of 1 pax and a minimum of a day lease.

Can I bring my own office equipment such as a printer, paper shredder, and pedestals?

Yes, you may bring the tools and equipment you need. We want to support you in being efficient and productive at work during your stay. Just coordinate with us before bringing your equipment to allow us to process necessary gate passes for the building admin's approval.

Do you accept walk-in clients?

Yes, we accommodate walk-in clients. Visit one of our offices and our Concierge team will be glad to assist you. They will make sure that your stay with us will be worth your while with our well-designed facilities and perks.

Is there an additional charge for a parking space?

Here are the rates for a parking space (upon availability):
NEX Tower: Php 7,000 + VAT
Other ARCH Offices: Php 5,000 + VAT

These are reserved basement parking slots with monthly fees. If you need an alternative, there are pay parking slots around the area. You may ask our team for recommendation.

What is your minimum lease term offering?

We provide flexible workspace plans. For Shared Spaces, we offer daily and monthly rates. For our Private Offices, our minimum lease term offering is 1 month. However, to help our clients save costs, we offer discounts and promos for lease terms starting from 6 months and up.

What are your office hours?

Our Concierge Team is available from 8 AM to 5 PM, Mondays to Fridays. You may send us an inquiry through our website or contact us through email at concierge@archoffices.com.

Do you allow a night shift work schedule in your offices?

Our sites support 24/7 operations that allow you to work on a night shift schedule. We provide RFID to our clients, which gives you access to the main door as well as to your needed office areas.

Can I set ocular visits at your sites?

The Concierge team will be happy to assist your ocular visits on weekdays from 8 AM to 5 PM. To schedule your visit, book a tour here.

Do you provide storage cabinets or lockers?

As of today, we have free lockers only at our 20F BDO Towers Paseo office, but we are working to improve our facilities and provide you with your needs. Because of this, you are free to bring your own storage cabinets as long as they fit in your leased area.

Pantry

Do you allow alcoholic beverages in the office?

We strictly prohibit alcoholic beverages on our premises to keep our office a safe and peaceful workspace for all our clients.

Can I bring my own food and beverage?

Yes, you definitely can. You may use our pantry area to store, prepare, and consume your food and drinks during your stay with us.

Is there an additional charge for the usage of the pantry area including the microwave, refrigerator, and other kitchen tools and appliances?

In ARCH Offices, we want to make you feel like you're in your own space. The usage of the pantry and all the tools and appliances in the said area are already included in the plan. Our only request is to handle them with care as if they are your own.

What are the other perks to look forward to in the pantry?

 

You don't have to go out to buy drinks when you want to take a break or refresh for a few minutes. When you're with us, enjoy the unlimited water, coffee, and tea in our pantry. Choose what's best in your mood and savor every sip while sitting in one of our comfortable seats.

What is your schedule for refrigerator decluttering?

It's every Saturday of the week. This is one of our ways to keep all the office areas clean and safe from bacteria, viruses, and contamination.

IT & Audiovisual

WiFi

Can I install my own ISP in my Private Office?

Yes, as long as there's a rack space available. We can place the subscription under ARCH Offices for 3 months to make the circuit available as soon as possible. After the said period, we will require our clients to transfer it under their name.

Is the WiFi already included in the workspace plans?

Yes, the WiFi is included in all our plans to provide you with a good deal. Stay connected with the world during your stay with us.

How fast is your internet connection?

To serve our clients with the best we can, we always ensure to provide a fast internet connection on all our sites. Our offices have 2 ISPs with a speed of 60 Mbps for our primary. We also have 30 Mbps for backup to keep you connected. We monitor internet usage and are ready to scale.

Printing & Other Services

Do you offer free printing, photocopy, and scanning services in the office?

We love being of service to our clients and provide them with full service. Here are our rates for these services:

 

SERVICE

PAPER SIZE

COLORED

BLACK & WHITE

PRINTING

A4 / SHORT BOND PAPER

PHP     10.00

PHP       5.00

LEGAL-SIZED BOND PAPER

PHP     12.00

PHP       7.00

PHOTOCOPY

A4 / SHORT BOND PAPER

PHP     10.00

PHP       5.00

LEGAL-SIZED BOND PAPER

PHP     12.00

PHP       7.00

SCANNING

A4 / SHORT BOND PAPER

PHP     10.00

LEGAL-SIZED BOND PAPER

PHP     10.00

IT Support

What does your IT Support team cover?

Our IT Support team manages and supports biometrics, RFID readers and cards, CCTV, and network connectivity. By default, we don't support client's equipment and infrastructure. However, if the client wants to have a certain level of IT Support, we can offer our Managed IT Services.

Workspace Solutions

Shared Spaces

Are shared spaces the same as co-working spaces? Who can use co-working spaces?

Shared spaces are essentially co-working spaces. If you’re looking for a value-for-money alternative to working from home and cafes, our Co-working Spaces can help you bolster your productivity. ARCH Offices is home to business people of all guises, from startup and small business owners to freelancers, non-profit organizations, and large business owners. To find out why business people choose ARCH Offices and what they love the most about us, visit our Testimonials page.

Do you have long-term and short-term Co-working plans?

Yes, whether it’s daily, monthly, or yearly, ARCH Offices has open area plans to cater to your workspace needs.

How or where can I book a Co-working Space?

For inquiries and bookings, kindly send us a message through our website or email us at concierge@archoffices.com. We also accommodate walk-ins. Simply visit one of our ARCH Offices sites and our dedicated staff will be more than happy to assist you.

Do I also get access to meeting rooms and the pantry when I book for a Co-working Space?

Yes, all our ARCH members have access to our meeting rooms, lounge areas, interview pods, telephone booths, and break-out areas to provide a complete workspace experience. The meeting rooms are reserved via Concierge onsite on a first-come, first-served basis.

Private Offices

Do you offer short-term and long-term Private Office plans?

Our plan for Private Offices is on a per month basis. Once you have explored our workspaces and plans, feel free to connect with us through our contact form and a representative of our Concierge team will get back to you.

What are your building hours? When are you open?

We have staff onsite from Mondays to Fridays in all our sites between 8 AM to 5 PM, Manila Time. For clients with Dedicated Desks or Private offices, their workspaces are accessible by key card 24/7.

How secure are your Private Offices?

One of our top priorities at ARCH Offices is to create a safer workspace for our members. To achieve this, we provide customized RFID. On top of that, we have 24/7 CCTV, Biometrics Access, and roving building security personnel.

Can I drop by or should I make an appointment for the tour?

Tours should be scheduled in advance. This ensures our availability and helps our team focus on helping you choose the best ARCH Office space you’ll surely love. We encourage you to set an appointment at least a day before. To do this, you have two options: Book a tour here or send us an email at concierge@archoffices.com.

What is the average square footage of an ARCH Office space?

Every ARCH Office is uniquely designed with total square footage different from location to location. Each office provides more than enough room for a team to work comfortably. Schedule a tour to check it out for yourself!

Under which RDO number do your private offices fall?

Our office in NEX Tower is under RDO 47 while the Pacific Star is at RDO 50.

Virtual Offices

How do I get started with your Virtual Office service?

To get started, please email us at concierge@archoffices.com and we will be happy to discuss your virtual office requirements and help you set up.

How will my mails and parcels be handled by your people?

As part of our Virtual Office service, our Concierge team will gladly handle mails and parcels on your behalf. We will take good care of it and will inform you through email and/or your mobile number to ensure that it will be properly handed to you.

What should I do if my clients want to meet at the office address that I have provided them?

In case you need to use ARCH Offices space, there’s no need to worry as all our Virtual Office clients are entitled to a 1-hour usage of our meeting room per month. This complimentary access is just one of our ways to provide you with the quality service you deserve.

What is included in your Virtual Office plan?

Our Virtual Office plan includes the business address of one of ARCH Offices, mail and parcel handling, and monthly use of our uniquely-designed facilities such as 1-hour access to our Meeting room and 1-day access to our Co-Working Space with a minimum lease term of six (6) months for our Virtual Office service.

What if my company doesn't have a BIR 2303 and SEC yet, can I still avail your Virtual Office plan?

Yes, we allow it. In the meantime, you may provide at least two valid IDs. The BIR 2303 and SEC can be sent once available.

If I were to renew or extend my contract, how will I request it?

Experience hassle-free transactions when you want to renew or extend your Virtual Office contract. Simply notify our concierge team through email at concierge@archoffices.com at least 2 months before the end of your contract date.

Under which RDO number do your Virtual Offices fall?

Our offices in BDO Towers Paseo and BPI Philam are under RDO 50.

Meeting Rooms

Can I rent a Meeting Room by the hour?

To get the most out of your experience with us, we require a minimum of 9 hours per booking of our Meeting Rooms. In case you need more time to get things done in our well-designed Meeting Rooms, extended time will be charged 2,000 Php per hour.

What is included in the plan if I rent a Meeting Room?

Our fully-equipped Meeting Rooms include well-designed work zones (table, chairs, smart TV), Concierge and IT support, access to common areas, fast internet connection, unlimited water, tea, and coffee, and cleaning service. Whiteboard or writing surface, markers, and projector are free of charge and available upon request.

What are the sizes of your Meeting Rooms and how many people can they accommodate?

The size of our Meeting Rooms varies by location. It can accommodate about 1 to 10 pax depending on the Meeting Room. To learn more about our meeting room options, kindly send us a message through our website or email us at concierge@archoffices.com to know more about our Meeting Rooms.

Does the venue cater for events?

Have an upcoming event? We also offer our spaces as venues for events like Talks, Workshops, etc. If you are planning to organize an event in our workspace please contact us at concierge@archoffices.com to discuss your requirements.

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